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FAQ
FREQUENTLY ASKED QUESTIONS
Head over to Contact Page or bottom pop up inquiry form, otherwise I'm happy to chat over the phone to organise a formal quote/invoice.
Quotes are valid for 60 days from date of issue, unless otherwise advised/stated.
A $50 admin booking fee (non refundable) which secures your date and the remaining of the balance is due 4 weeks before your event. You can make any amount payments through out the time if you wish.
The earlier you make a booking the better chance you have of your hire items being available. The later you leave it, you may miss out.
Yes, this covers any damages/cleaning through out your booking. Funds are refunded within 48hrs when all items have been returned or collected/ checked. All items need to be in good order. Unfortunately you will not receive your funds if items are dirty or damaged, further charges may apply.
Your final balance is due 30 days prior to your event unless otherwise stated. Should your event fall within the 14 days full pre-payment will be required at time of booking.
I have a range of packages for you to choose from or use as a guide, I believe that every event is unique and happy to customize a package to suit your requirements. I understand that you may want to add other items which is totally fine. You can check out the packages below
Predominately I service within 120km of Brisbane. (Includes: Gold & Sunshine Coast, Tweed, Toowoomba. However depending on location this maybe negotiated.
The fees are calculated per event and are additional to your hire costs. There are a few things we need take into consideration when quoting as follows.
- Labour for preparation, packing, cleaning etc
- The location of your event and how long it will take to drive there
- Access to the venue – e.g.: lots of stairs, limited lift access, minimum bump input time
- After hour pack down/dismantle
- The type and quantities items that are required to be delivered and installed
- Vehicles, fuel and other expenses
As you can see, there are a lot of factors that contribute to the final price!
I sure do..
hours before the Event. On conclusion of the Event, and unless arranged styled location is for approx (3hr hire) This may vary on accessibility and can be negotiated with all parties.
he Collector must return the Items to the Owner within 3 days after the Event Date.
Monday to Saturday: 9 am to 6 pm
Sunday: 10 am to 12 pm.
Any pick-up of set-up of the Items that is outside the Owner’s trading hours will incur an additional pick-up fee
Yes, my arrangements are easily transported for you to collect & install using zip ties or wire. If your wanting a more stress free approach, I'm happy to do this on your structure at your event, a fee will apply.
I’m best known for my silk/faux (artificial) floral work which I’m very particular in the quality of blooms used to create my masterpieces. I want my arrangements to stand out. I have a large range of shades, shapes & textures for your custom design.
Most of my arrangements are for hire but depending on what’s required, I can offer for you to purchase bridal bouquets for you to keep.
I do offer fresh florals for both arbour & flowers for your bridal party.
I do suggest providing a pic of your colour/inspo to match florals.
Unfortunately I don't, but happy to chat further to arrangement a time to come and view some pre arranged items setup as I operate out of a room in my home.
Unfortunately No, due to the gusty winds my arbours can act like sails which can become dangerous and your safety is my priority. rooftops/outlooks/point locations will be assessed when inquired.
WEATHER:
In the event of extreme weather conditions preventing us from holding your ceremony or event at your requested outdoor site, money will not be refunded. I will do my very best to set up and co-ordinate your ceremony at an alternate wet weather location of your choice.
I will liase with you on the day but we really need at least 4 hours minimum to accommodate your change of plans.
COVID:
I understand this can be very stressful and will work closely with my customers in each circumstance. If there is any government restrictions which prevent us from operating, all events taking place in this period will follow the strict government guidelines to provide our service.
Lockdown (based on government law) All events will be postponed in this period OR followed by the maximum restriction numbers. Moments Made Easy will work closely to negotiate a suitable reschedule postponement date with all all customers as a 1st priority.
Postponements must be done in writing and booked within 12 months of the original date or all payments/event will be forfeited. Funds previously paid to your booking are transferable to the new date.
Cancellation unfortunately your admin booking fee is not refundable, but all other funds will be refunded based on the paid balance mentioned in our terms and conditions.
Change of mind cancellation due to COVID increasing cases, 30 days > before your event will be refunded 50% of your booking, 30 days or < 10% will be refunded. Alternately we would love to organise a reschedule date as a 1st priority.
The flowers were absolutely stunning and made my arbour look beautiful! The arrangement was very elegant!
Lara L
Amazing floral! Perfect for our special day. Great customer service and brings ideas to life easily
Jewelya H
Really impressed with the service provided. Nothing was too hard and any changes I needed for my wedding we’re accomodating with ease. Highly recommend moments made easy, the pricing is fair for high quality. Impeccable customer service ❤️
Erin G
